This is the aisle most people come in for, and it's the one we've spent the most years getting right. Hand tools, fasteners, and power tools from Milwaukee and DeWalt sit exactly where a working person expects them — grouped by job, not by manufacturer catalog. Need a bit for a specific screw and don't know its name? Bring the screw. Someone at the counter will match it from the bulk bins in under a minute.
We also run a quiet battery-and-blade counter most stores skip entirely: replacement batteries, blades, and bits for the cordless tools half of Millbrook already owns, plus basic tool repair for the stuff that's worth fixing instead of replacing.