Big-box efficiency, small-town memory.
We don't have self-checkout. We have Marge, who's worked the front register since 1994 and will remember your name, your dog, and your last leaky pipe. Three generations of the Hollis family have run this store since 1962.
We fix the actual problem, we stand behind what we sell, and we're here early when the town needs us — storm's coming, first shovel's gone in October, we open early and stay stocked.